Unlock the success of the Merivale group

I was honoured to talk with Justin Hemmes, a successful pub mogul and CEO of Merivale Group. 🚀

He is extraordinary, and his story and tips are unreal. Justin’s main tip is to sell your experience and focus on your customers.

Missed this insightful session with Justin? Watch Justin’s transformation of the Merivale group session HERE.

Key takeaways from the success of the Merivale group

Customer satisfaction is the ultimate goal. Therefore, cater to their needs and provide a seamless experience. For instance, give your customers an unforgettable experience with live music, events, and extended opening hours. By doing so, you create unique and memorable moments that set your business apart.
Customer service should be the driving force of your business, with technology as a supporting tool. After all, your customers are your best marketing asset, so nurture them with care.
In many ways, Covid has provided an opportunity to reset and improve your business. Instead of fearing challenges, embrace them with determination and resilience.
Think big. Moreover, invest in your people, know your numbers, and trust your gut. Surround yourself with support and knowledge to empower your business.
Most importantly, believe in yourself and have confidence in your abilities. Because, if you don’t, no one else will. As they say, if you don’t take risks, you don’t make diamonds. So, back yourself when taking those risks.
Technology can facilitate various aspects of your business operations, including payments, customer data, and booking systems. Furthermore, continuous improvement and training are crucial for long-term success.
When it comes to funding, choose the right bank or lender that will support you through both good and tough times. In addition, build honest and open relationships with them.
While margins are important, ultimately, revenue keeps your business running. Thus, focus on driving sales and generating income.

There are nine weekly masterclasses on Tuesdays at 12 – 1pm with some of Australia’s leading experts to share their knowledge on themes like digital channels, branding, storytelling and purpose-building with Australia’s leading experts and more..

Next Session: 16th May 2023; Start selling more to more customers with Victoria Butt, Sales mentor. Register for this session HERE.

BIO

Kelly Slessor, is an Ecommerce Coach and a digital marketing expert. Passionate about retail, hospitality and retail service providers. As the founder and CEO of Shop You, an AI powered personalised virtual shopping mall she has spent 20 years building retail technology that responds to customer needs, drives conversions and increases revenue. Over the past year she has worked with over 1000 retailers and hospitality providers. If you want discover more about digital growth and optimisation, work with me.